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Tier 1 - Helpdesk Support

Reference
1807400
Contract Type
Permanent
Sector
Education, Media & Communications
Location
North York, ON, M2N 2L7, CAN
Expiry Date
24/05/2018
Tier 1 - Helpdesk Support Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons,...

Job Description

Tier 1 - Helpdesk Support

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary:

Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.

Responsibilities:

Specific duties and responsibilities include, but are not limited to the following. Other duties and responsibilities may be assigned.

  • Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators.
  • Become knowledgeable in supported learning management systems as well as client profiles.
  • Embanet operates on a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends.
  • To serve our international Client base, the successful candidate will work on some Canadian holidays.

Qualifications

Qualifications

Post secondary school education in a related field or an equivalent

combination of training and experience in Internet related field is an asset.

  • At least one year of Customer Service or Technical Support experience is an asset
  • Excellent verbal and written communication skills.
  • Must be self-motivated and able to work in a team environment.
  • Must be able to multitask in a stressful office environment.
  • Aptitude for training end-users on software applications.
  • 2 years experience with PC's and peripherals,MS Office, Mac OS, Windows 95 / 98 / 2000 / NT / XP
  • 2 years experience with the Internet and Internet based applications.
  • Macintosh experience is an asset.
  • Fluency with speaking and writing in Spanish/French is a plus!

Pearson Canada is committed to providing accommodation for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Primary Location: CA-ON-North York

Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 15, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807400

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.