Tier 1 - Helpdesk Support
At Pearson, we’re committed to a world that’s alwayslearning and to our talented team who makes it all possible. From bringinglectures vividly to life to turning textbooks into laptop lessons, we arealways re-examining the way people learn best, whether it’s one child in ourown backyard or an education community across the globe.We are bold thinkersand standout innovators who motivate each other to explore new frontiers in anenvironment that supports and inspires us to always be better. By pushing theboundaries of technology — and each other to surpass these boundaries — wecreate seeds of learning that become the catalyst for the world’s innovations,personal and global, large and small.
Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.
Specific duties and responsibilities include, but are not limited to the following. Other duties and responsibilities may be assigned.
Post secondary school education in a related field or an equivalent
combination of training and experience in Internet related field is an asset.
Primary Location: CA-ON-North York
Work Locations: CA-Toronto-105 Gordon Baker 105 Gordon Baker Rd North York M2H 3P8
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jan 20, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1800656