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Training and Events Coordinator

Reference
1812485
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
26/09/2018
Training and Events Coordinator Description Pearson At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textboo...

Job Description

Training and Events Coordinator

Description

Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Purpose

The purpose of the role is to manage the booking and facilitation of face to face and remote training events for Pearson Associates, across our GQ and VQ qualifications as well as other non marking qualifications. To be responsible for and ensure that all events, on all platforms, are created and set up as per SLAs. To ensure that sufficient Pearson Associates are invited and confirmed to meet the target requirements for all events.

This role is business-critical and covers an essential phase in the successful delivery of results to students. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities, meeting event targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc. Evening and weekend overtime is an expectation during peak periods.

Key Accountabilities

  • To manage the scheduling, resourcing and organisation of a suite of meetings & events whilst ensuring that training events are delivered on time and on budget
  • To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events
  • To ensure that events are managed/supported by staff that are trained & competent
  • To support innovation and change to improve the processes and add quality to the outcomes
  • To ensure MI is maintained and updated regularly
  • To make best use is made of support staff and Pearson Associates resources to support the online standardisation events
  • To ensure that training attendance targets are met in accordance to forecasted demands by proactively contacting delegates to confirm attendance
  • To answer customer queries within SLAs
  • Liaising with relevant stakeholders to ensure that operational protocols are adhered to
  • To maintain MI to ensure visibility throughout life cycle of events

Experience and Qualifications

Essential

  • Experience in a customer facing role
  • Administrative experience/experience dealing with large volumes of data
  • Intermediate IT literacy (MS Office)
  • Educated to degree level / equivalent
  • Experience using CRM/ IQS / databases

Desirable

  • Experience in scheduling and facilitating events
  • Proven ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
  • Experience of coordinating, understanding and reporting on management information
  • Proven ability to handle sensitive information and tasks
  • Well developed organisation and finishing skills, including the ability to carry through instructions
  • Experience of scheduling, organising and delivering events
  • Experience of coordinating, understanding and reporting on management information
  • Experience of sourcing and booking venues

Other Requirements:

  • Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
  • Experience of coordinating, understanding and reporting on management information
  • Ability to handle sensitive information and tasks

Personal Style and Behaviour

Excellent interpersonal skills are required with a clear ability to negotiate and persuade

Pearson Core Competencies

  1. Providing a customer focused service
  2. Communicating with influence
  3. Working with others to achieve goals
  4. Delivering goals in a changing environment
  5. Taking a creative and innovative approach to work
  6. Maximising potential in self and others

Qualifications

Experience and Qualifications

Essential

  • Experience in a customer facing role
  • Administrative experience/experience dealing with large volumes of data
  • Intermediate IT literacy (MS Office)
  • Educated to degree level / equivalent
  • Experience using CRM/ IQS / databases

Desirable

  • Experience in scheduling and facilitating events
  • Proven ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
  • Experience of coordinating, understanding and reporting on management information
  • Proven ability to handle sensitive information and tasks
  • Well developed organisation and finishing skills, including the ability tocarry through instructions
  • Experience of scheduling, organising and delivering events
  • Experience of coordinating, understanding and reporting on management information
  • Experience of sourcing and booking venues

Other Requirements:

  • Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
  • Experience of coordinating, understanding and reporting on management information
  • Ability to handle sensitive information and tasks

Additional information

Salary 22k

To support the continued development and performance appraisal of the Training and Events Coordinators, Pearson provides a structured personal and professional competency framework directly linked to this role.

The Training and Events Coordinators’ Levels of Performance Objectives programme has three levels (1-3). Training and Events Coordinators periodically review their progress with their line manager, and once the required competencies are achieved and agreed, the Training and Events Coordinators have completed a level and is awarded a pay increment in recognition of their successful completion.

As Training and Events Coordinators progress through the three levels, the demands of the competency framework increase to allow them to demonstrate that they are building on their experience and contributing more to the Pearson business.

Our offices are ideally located on the doorstep of Covent Garden at 190 High Holborn, London near the Underground.

#LI-AB1

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: General Business Operations

Organization: CEO

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 7, 2018

Job Unposting: Sep 21, 2018

Schedule: Full-time Regular

Req ID: 1812485

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.