Training Operations Manager - International Events
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Training from Pearson provides training for teachers in the UK and internationally on behalf of internal clients within Pearson.
Training is supplied face to face and online to support teachers and educators to help enable effective teaching and learning using Pearson products and services effectively and with confidence. This includes ‘product training’ and ‘pedagogical’ training delivered more independently of Pearson brands or products.
The Training from Pearson is a team providing management and delivery services, and a pool of expert trainers and writers contracted when their services are required.
The Training Delivery Manager – International Qualifications is responsible for providing operational delivery of high quality training services to teachers on Pearson Qualifications on behalf of internal (Pearson) clients, in line with Pearson standards principles and Ofqual regulatory requirements (with reference to the Conditions of Recognition)
The role reports into the Head of Training and includes management responsibility for:
o Key performance indicators
o Service level adherence
o Other quality measures as appropriate
o Financial performance
o Operational delivery performance and risks
o Content and content production, logistics
o Venue booking, catering,
o Travel and hotels for trainers, writers or customers
o Organisation of safety measures for events in high risk countries
o Delegate booking and event management
o Delegate/customer communications, billing and revenue management
o Customer services
o Regulatory compliance
o Managing, directly or through internal stakeholders, the deployment, contracting and payment of a pool of high quality trainers and writers, in accordance with Pearson standards principles and Ofqual regulatory requirements.
o Managing external suppliers of services as appropriate, including management of SLAs and KPIs
o Managing stakeholder relationships
The role includes management responsibility for leading and managing a team of 9 direct reports (training event coordinators and training event advisors), including:
The post-holder has responsibility for ensuring the services they manage are administered and delivered in line with Pearson corporate priorities, including commitment to efficacy of our learning services.
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: General Business Operations
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: May 11, 2018
Job Unposting: May 16, 2018
Schedule: Full-time Regular
Req ID: 1806683
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.