University Partnership Student Success Advisor
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
About the job
The Student Success Advisor will have a detailed knowledge of a group of partner programmes from one or more faculties.
The Student Success Advisor is responsible implementing and monitoring opportunities for ongoing productivity, operational effectiveness and efficiencies, as well as act as an escalation point to resolve any issues for their designated faculty or programmes.
This job is responsible for day to day interactions and engagements relating to the student experience beyond enrolment with the partner programme teams and students enrolled on their specific programmes. This is including, but not limited to student on-boarding, welcome calls, welcome webinars and unit webinars.
The successful candidate will be experienced, highly organised, someone who enjoys paying attention to detail and working with people in a customer service/support capacity in a commercially focused environment. They will demonstrate a great customer service ethos, be an effective team player and team leader be keen to drive their own success and the success of the students.#LI-KT1
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA
Job: Customer Service
Employee Status: Regular Employee
Job Type: Experienced
Shift: Day Job
Job Posting: Oct 18, 2018
Job Unposting: Nov 22, 2018
Schedule: Full-time Regular
Req ID: 1813625
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.