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User Experience Researcher

Reference
1807846
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Centennial, CO, 80111, USA
Expiry Date
24/06/2018
User Experience Researcher Description At Pearson, we have a once in a generation opportunity to transform teaching & learning to prepare people for a changing economy. The educational ecosystem is changing at a ferocious pace. Our...

Job Description

User Experience Researcher

Description

At Pearson, we have a once in a generation opportunity to transform teaching & learning to prepare people for a changing economy. The educational ecosystem is changing at a ferocious pace. Our company is changing rapidly. We no longer have the luxury of waiting to see how the market will change; we need to operate differently. Learners today are preparing to enter a world of work in which the skills required for employment are rapidly changing. Lifelong learning & ongoing re-skilling will become a reality for most.

In addition - Technology has changed our expectations of how we live, work, communicate. Learners expect education to be engaging and inspiring. They expect digital learning to be as responsive, fast and effective as the other apps in their pocket - Facebook, iTunes. They expect to have access to learning anytime, anyplace, any device and get help when they need it - Consumer Grade

One of biggest investments is in a new digital platform - the Global Learning Platform - which will fundamentally change the way we design, develop and deliver learning experiences, enabling new business models. Pearson’s Global Learning Platform will provide engaging, responsive, and personalized learning experiences to students everywhere.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Pearson has an opportunity available within the Global Learning Platform program as a Senior User Experience Researcher

The User Experience Researcher is responsible for bringing the user’s voice to our strategic product development efforts at Pearson Higher Education, and is considered the resident subject matter expert on our user’s needs, goals, motivations and desires.As the User Experience Researcher, you will collaborate with a wide range of stakeholders, problem solving as an embedded and invested member of our product design teams.This role requires a Researcher who has experience and competency to work with little guidance or instruction on UX processes and methodologies.You willwork with guidance depending on the project to scope projects and develop research roadmaps. Your primary responsibilities are designing, conducting, analyzing, and reporting on user-centered design research for a range of higher education products.

QUALIFICATIONS

  • Well versed in user-centered design methods and best practices.Well versed in user-centered design methods and best practices.
  • Work well in an environment with onsite and remote teams.Work well in an environment with onsite and remote teams.
  • Independent self-starterIndependent self-starter
  • Experience preparing and making formal presentations/reviews.Experience preparing and making formal presentations/reviews.
  • MA/MS degree or equivalent in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field. A minimum of 5 years of directly related work experience in collecting user data for online interfaces is typically required.MA/MS degree or equivalent in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field. A minimum of 5 years of directly related work experience in collecting user data for online interfaces is typically required.
  • Five (5) years direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, surveys and focus groups.Five (5) years direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, surveys and focus groups.
  • Knowledge of data analyticsKnowledge of data analytics
  • Five (5) or more years of experience as a usability test facilitator or moderator, with a demonstrated professional demeanor and an ability to put research participants at ease.Five (5) or more years of experience as a usability test facilitator or moderator, with a demonstrated professional demeanor and an ability to put research participants at ease.
  • Experience participating in multi-disciplinary teams, facilitating the UX research agenda, and conducting user experience research within an iterative development process.Experience participating in multi-disciplinary teams, facilitating the UX research agenda, and conducting user experience research within an iterative development process.
  • Experience with live AB testing a plusExperience with live AB testing a plus

RESPONSIBILITIES

  • Contribute as a member of a team that solves users’ problems through a User Centered Design process.
  • Drive product UX Research effort, recommends appropriate methodologies depending on insight objectives.
  • Consult with designers, product managers, education researchers, marketing, prototypers and other team members to design, script, conduct and report user research that delivers appropriate and timely insights to the product design process.
  • Work with project business representatives and team members to test business concepts and requirements using heuristic/qualitative/quantitative methods.
  • In collaboration with other UXRs plan and facilitate foundational research
  • Analyze results, and data to identify UX issues and insights. Communicate results and recommendations in a timely and easily consumable format.
  • Continually strive to improve our research and design process to deliver better output.
  • Measure the effectiveness of user experience improvements
  • Experience Requirements: Test method selection, experimental design, screener creation, moderating (contextual inquiry, usability testing, participatory design, card sorting, focus groups etc) surveys, online moderation, remote unmoderated, diary studies, ethnography, statistical/quantitative/qualitative analysis, persona development, site analytics, reporting and presentations (verbal and written).

Qualifications

QUALIFICATIONS

  • Well versed in user-centered design methods and best practices.
  • Work well in an environment with onsite and remote teams.
  • Independent self-starter
  • Experience preparing and making formal presentations/reviews.
  • MA/MS degree or equivalent in Human Computer Interaction, Human Factors, Cognitive or Experimental Psychology, or a related field. A minimum of 5 years of directly related work experience in collecting user data for online interfaces is typically required.
  • Five (5) years direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, surveys and focus groups.
  • Knowledge of data analytics
  • Experience participating in multi-disciplinary teams, facilitating the UX research agenda, and conducting user experience research within an iterative development process.
  • Five (5) or more years of experience as a usability test facilitator or moderator, with a demonstrated professional demeanor and an ability to put research participants at ease.
  • Experience with live AB testing a plus
#LI-TM

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-CO-Centennial

Work Locations: US-CO-Centennial-2154 East Commons 2154 East Commons Avenue Centennial 80122

Job: Technology

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 18, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1807846

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.