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User Researcher

Reference
61086
Contract Type
Flexible Hours, Part-Time, Permanent
Sector
Digital, IT
Location
Various
Salary
£33,175
Expiry Date
10/08/2020
We are now looking for User Researchers to join our Digital, Data and Technology team to help us to achieve this.

Job Description

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It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for User Researchers to join our Digital, Data and Technology team to help us to achieve this.


Job description

As a User Researcher you will design, plan and carry out research to support and inform HM Land Registry digital services. Your job will involve collecting insights about the needs and experiences of public digital service users to help your team understand the people who use the services we provide and so to build better government services.

You will ensure that the voice of the user is listened to, acting as the user’s advocate in design decisions. You will also identify and analyse existing secondary insights and share results and findings across HM Land Registry to help improve the wider customer experience.


Responsibilities
To be successful in this role, you will have experience of user research methods, understand when to use and apply these methods and when to involve your team. You have the ability to analyse problems, using appropriate data and methods and can clearly explain and present your findings with colleagues across the organisation. Working collaboratively with designers and developers to push forward research into action is a key part of the role.

In addition, you have an understanding of the social and technological context for government services and can align user research activities to help the team understand changing user behaviour.