User Researcher

Contract Type
Expiry Date
26/05/2022 09:10:00

DWP. Digital with Purpose.

User Researcher: up to £45,018 per annum, 27% pension and flexible working

Job Description

DWP. Digital with Purpose.

🚀 Do you love to work independently, using your research to improve services for users?

🚀 Would you enjoy collaborating with designers to create solutions and build digital capability?

🚀 Want to work on projects that help shape the future of one of the biggest government departments, providing better support to vulnerable people - right when they need it the most?

🚀 Are you experienced in working independently on research projects from preparation through to the sharing of outcomes?

🚀 Looking for a chance to undertake important research that informs policy, proposition, service, content and interaction design so that services work well for users?

🚀 Do you want flexible working, 60% home working as part of a hybrid model and a pension worth 27%?

Does that sound like you? YES! Then click apply today, we'd love to hear from you

Delivering World-Class Products.

This is a fantastic opportunity to join DWP Digital as a User Researcher and be a part of one of Universal Credit's (UC) product feature multi-disciplinary teams - each feature team are responsible for a different area of the UC service.

You'll be planning and designing user research projects, testing both high level concepts and specific aspects of the services as they are developed.

You will make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes.

Generating new and useful insights related to DWP users for the project team to leverage, you will ensure that the insights influence design decisions.

You will have the support of experienced User Researchers within the practice but will be expected to lead within the scope of your work. Responsible for improving your own learning, you will always be keeping in mind the need to consistently improve your understanding of the role and methods to be used.

Details. Wages. Perks.

You'll join our team based at our digital hub in Westminster, London.

In return for your skills, we offer salary up to £45,018 per annum.

You'll also get a brilliant civil service pension with employer contributions up to 27%, plus a generous leave package starting at 26 days, rising over time to 30 days (based on your working pattern), plus family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.

We also have a broad benefits package built around your work-life balance which includes:

  • Time off volunteering and charitable giving
  • Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket
  • Sports and social activities
  • An inclusive and diverse environment with opportunities to join staff networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

CLICK APPLY for further information and to start an application on Civil Service Jobs.