We've been in Britain's homes for over 200 years. Right now, we're at a pivotal moment. As well as leading our customers through a once in a generation cost of living crise, we 've big plans to our homes closer to Net Zero. That's why we need an exceptional UX Researcher to get where we're going. You will be working on a diverse portfolio of products under the two brands: British Gas and Hive - a smart home brand.
We are part of British Gas, namely Services and Solutions and Net Zero business units. We aim to provide our customers with a convenient, reliable, and affordable range of services that help them save money and energy while being greener. We're on a mission to revolutionize the way people interact with their homes, making them greener, simpler, and more affordable.
You will be part of a dynamic team of Product Designers, Services Designers and Researchers, passionate about delivering world-class experiences.
Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role will be mostly based at home with the occasional meetings in London.
We have tailored our well-being & benefits package around our employees as follows:
Competitive salary and bonus potential
Employee Energy Allowance at 15% of the government price cap
Company Funded Healthcare Plan
25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
What You'll Do
Conduct user research to understand user needs, behaviours, and motivations, reporting to the Lead UX Researcher and helping to elevate the quality of UX research within organization
Collaborate with designers, product owners, and our strategy team to inform product development, independently prioritizing, scoping, and planning research activities
Communicate research findings effectively to stakeholders, including clear and concise presentations and reports tailored to different audience levels
Utilize a range of qualitative and quantitative research methods, extracting meaningful insights from data to inform product decisions
Who You Are
A passionate UX researcher with a deep understanding of user-centred design principles and empathy for user needs
Possesses proven experience conducting user research, including usability testing, in depth interviews, diary studies and surveys
Demonstrates strong analytical skills to interpret data, identify patterns, trends, and anomalies
Captivates audiences with clear, concise, and persuasive presentations
Excels at collaborating effectively within a cross-functional team
Bachelor's or a Master's degree in Human-Computer Interaction, Psychology, Design, or a related field
Minimum of 2 years of experience conducting user research for digital products or services within a research team
Excellent communication and presentation skills
Ability to work independently and collaboratively within a cross-functional team
Preferred Qualifications: Experience with diary studies
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.