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WBL Approval and Operations Manager

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
WBL Approval and Operations Manager Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into lapto...

Job Description

WBL Approval and Operations Manager


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Maintaining approval and recognition processes is vital both for ensuring that we comply with the requirements of regulatory authorities The post holder will be expected to deliver valid and reliable approaches which assure standards and document outcomes.


This manager will be fully responsible for signing off all centre and qualification approvals and giving the authorisation for centre and qualification approval to be withdrawn, which carries quite a significant level of responsibility and autonomy.

The manager will be required to think strategically in order to respond to the needs of the business by implementing, monitoring and evaluating innovative approval and recognition solutions.

Support quality standards team being the quality assurance expert and resolve issues in line with SLA’s.

Support UCAS process by ensuring that learners’ certificates are released in the SLA.

In addition, the manager will be responsible at all times for the consistency, customer responsiveness, and regulatory compliance of all approvals

Manage quality and standards processes to ensure effective resolution of all issues such as NVQ sanctions, registration and certification appeals.

Support quality standards team, being the quality assurance expert and resolve issues in line with SLA’s.

Key Accountabilities:

1. Work strategically with the business to deliver Innovation in developing, managing, monitoring and evaluating new approaches to recognising centres for the delivery vocational programmes by:

●Working strategically with business to understand their requirements and adapting processes or finding new solutions to meet business need

●Manage approvals processes to ensure they are delivered within KPIs

●Produce weekly management information on the level, consistency and turnaround times of all approval decisions

●Manage the customer interface where approvals do not meet regulatory requirements

Continually monitor and evaluate all approval processes, using findings to enhance them; particularlythrough streamlining and the extended use of technology and innovation.

●Manage the resolution the range of quality issues and initiatives

●Manage NVQ sanctions at levels 3-

●Work closely with the business on quality issues that meet the referral criteria.

2. Maintain a customer focused approach to operational activity:

●Develop and implement customer service procedures for both the internal and external customers

●Ensure procedures are followed for all key processes

●Ensure all activity is in line with customer service statements

●Foster a customer focused approach to key process within the team and communicate with customers on approvals and quality matters

●Ensure that an appropriate logging system is used for all key processes and that there is accurate tracking of same.

3. Be accountable for the new Centre & Qualification Approval decisions status of all existing qualifications at all centres:

●Monitor Pearson approval criteria to ensure they continue to meet regulatory requirements, whilst enabling centres to remain approved/recognised

●Manage the process that evaluate the approval status of all centres each year, managing the removal of approvals that fail to meet set criteria

●Manage and communicate with stakeholders on all appeals against the withdrawal of approval.

●Have final authorisation and sign off on all new approvals

4. Manage and maintain an appropriate AA workforce that is responsible for advising on approvals, including:

●Recruitment and selection of new Approval AAs

●Induction and annual training of all Approval AAs

●Monitor and evaluate the approval decisions of all Approval AAs

●Ensure rigour is maintained in all Approval AA decisions.

5. Monitor and manage the team:

●Recruit and select team members

●Manage the day to day activity of the team

●Review and revise team responsibilities ensuring performance indicators are met

●Provide innovative solutions and take decisions to resolve operational issues

●Conduct team members’ appraisals

●Motivate and guide team members, including the agreement of “personal development plans” to ensure individuals have the appropriate skills and knowledge to fulfil their role and meet personal objectives.

6. Manage and be responsible for approval issues:

●MLN process/appeals (QCF)

●Work to resolve certification eligibility issues related to rules of combination using approval

●Contribute to improvement of approval through Edexcel online

●Manage all automated approval and re-approval outcomes.

7. Self-regulated Framework (SRF) and EPA Framework

●Further develop, refine, maintain and evaluate approval process in relation to non-accredited frameworks’

●Develop and maintain systems and processes to support the EPA approval

●Develop & maintain a range of resources to support EPA approval

9. Vocational Policy:

●Be accountable for ensuring vocational approvals policy across the business, ensuring that it is up to date, fit for purpose and meeting regulatory requirements.

Key Challenges:

●Customer service turnaround times are met and collated

●Meet procedural timescales for the management of quality issues, appeals, complaints, special

●considerations/reasonable adjustments and approvals

●Audits and regulatory reviews are undertaken at specified times which produce reports which are fit for purpose, developmental, constructive and delivered within agreed time scales

●Team and individual objectives and development plans are set and reviewed in line with corporate

  • Excellent interpersonal skills and experience of relationship management internally and externally
  • Work alongside the sales teams to support new initiativesand time scales



  • Educated to degree level or equivalent
  • Comprehensive experience of working in a similar capacity within the educational industry
  • People management experience


Knowledge of BTEC and GQ qualifications, delivery and assessment.

Salary 39k-45k


Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Engineering

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 9, 2018

Job Unposting: Jul 24, 2018

Schedule: Full-time Regular

Req ID: 1809596

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled