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Weekend Immediate Support Counsellor

Health Assured Ltd
Contract Type
Health & Medical
£20,000- £25,000 pro rata
Expiry Date
We are looking to recruit a Weekend Counsellor who has a recognised counselling qualification and who is confident in delivering telephone counselling. The working hours for this role are Saturday & Sunday 8-4pm, 10-6pm OR 12-8pm.

Job Description

Based in Manchester City Centre, we are looking to recruit a Weekend Counsellor who has a recognised counselling qualification, to be confident in delivering telephone counselling and be comfortable working to a time limited framework whilst always adhering to the BACP code of ethics and practice. You will be confident in providing one off emotional support to individuals, conduct clinical assessments and sign post to specialist support services. 

What’s involved? 

  • Provision of telephone counselling to employees of our clients.
  • Provision of information and signposting on a specified range of issues, including the benefits system, basic debt advice and some elements of employment and consumer law.
  • Assisting with administrative and clerical tasks.
  • Act as a first point of contact for Health Assured customers.
  • To arrange follow up and check in calls when deemed appropriate.
  • To take accurate information and record on the Health Assured database.


Skills and experience required:

  • Minimum of Level 4 Diploma in Counselling
  • Minimum of 150 Counselling hours
  • Experience of providing information and signposting in a supportive context
  • Flexible work attitude and reliable work history
  • Self-motivated and committed to providing continuous service
  • Good organisational and administrative skills including a sound knowledge of Microsoft operating systems.
  • Excellent communication skills


Why Health Assured? 
Health Assured is one of the leading Employee Assistance Programme (EAP) and Occupational Health (OH) providers in the UK dealing with many of the UK's leading organisations across private, public and non-profit sectors. With a vast experience and a proven track record in delivering innovative and robust solutions which benefit employees and drive best value for employers.

In 2011 Peninsula Business Services Limited bought Health Assured and it is now part of a group which has over 30,000 clients. This is a dynamic and exciting time for the right people to be working with us to establish the highest quality of counselling and information services to the benefit of our clients and their employees.
We have an exceptional benefits package which includes 25 days holiday (which will be pro rata'd) and market leading bonus schemes. The role is based within our modern head office in Manchester City Centre (close to Victoria Train Station).