Welfare Rights Advisers (x5)
Fixed Term (Until October 2018)
Salary: Up to £23,750 depending on experience
Located at our office in Shipley, West Yorkshire (Our offices have a waterfront location, close to the World Heritage Site - Salts Mill - and are just 10 minutes by train from Leeds City Centre).
You'll work within our Financial Help Team, offering comprehensive benefits advice on our busy telephone helpline receiving up to 250 calls per day to the service. In addition to offering benefits advice, you will support customers to access debt, energy, housing and employment rights services.
Due to an increase in people affected by cancer accessing the Macmillan Support Line, we are expanding our team. We are looking for experienced Welfare Rights Advisers who can demonstrate highly developed listening, communication and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.
Alongside the technical knowledge, we are looking for individuals with a flexible approach to work. This will support our service as it makes exciting changes to enable us to meet the needs of more people affected by cancer.
We offer a full and comprehensive induction programme with ongoing support and development opportunities.
Our benefits include private medical insurance, life assurance, pension, childcare vouchers, generous leave, and interest free loans for season ticket and gym membership.
The office is located within a 15 minute walk from Shipley train station, which is served by direct trains from Bradford Forster Square, Leeds and Skipton on the Airedale Line, and Ilkley on the Wharfedale Line.
Working hours: The Support Line is open Monday to Friday 9am to 8pm. You will be expected to cover hours within this on a rota basis.
An assessment centre will take place on the Monday 19th June 2017 and second round interviews will be held on the 22nd/23rd June 2017 at our Shipley office.