This is a high-impact leadership role for someone who can bring structure, consistency and momentum to process excellence and change. You will establish and evolve enterprise-wide approaches to process optimisation, continuous improvement and change adoption, using disciplines such as Lean, Six Sigma, Agile and structured change management. By building strong process ownership, robust governance and a high-performing community of practitioners, you will help create a culture of operational excellence and organisational readiness—ensuring improvements are not only designed effectively, but adopted, embedded and sustained across the enterprise.
What skills/experience do I need to be successful?
Substantial experience across business transformation, process improvement, operational excellence and business change;
Strong expertise in end-to-end process design, continuous improvement and change adoption, using Lean, Six Sigma, Agile and recognised change methodologies;
Experience in process/change governance, KPIs, benefits realisation, risk management and performance reporting;
Experience with digital transformation and tools such as Power BI, Excel and process modelling platforms (e.g. Visio, ARIS or Signavio);
Proven ability to lead cross-functional teams, influence senior stakeholders, facilitate workshops and embed sustainable change.
